Shipping and Delivery Policy

Aatma Samman Foundation is committed to ensuring a smooth and efficient process for delivering any physical or digital materials related to your contributions or interactions with our organization. This Shipping and Delivery Policy outlines how we handle the delivery of items such as receipts, acknowledgment letters, certificates, or other materials.

1. Delivery of Physical Items

• Any physical items, such as acknowledgment letters, certificates, or reports, will be dispatched to the address provided by the donor at the time of making the donation.
• Physical items will be shipped within 7-10 working days of the donation or transaction confirmation.
• Shipping services will be managed through reliable courier services to ensure timely and secure delivery.
• Delivery timelines may vary depending on the location of the recipient. For remote or international addresses, additional time may be required.

2. Delivery of Digital Items

• Digital items, such as donation receipts, acknowledgment emails, or tax exemption certificates, will be sent to the email address provided during the donation process.
• Digital deliveries are usually processed and sent within 24-48 hours of the donation confirmation.
• If you do not receive your digital item within the stipulated time, please check your spam/junk folder or contact us directly.

3. Shipping Charges

• All shipping and delivery costs for materials related to donations are borne by Aatma Samman Foundation as part of our donor support services.
• No additional charges will be levied on donors for the dispatch of receipts, acknowledgment letters, or related items.

4. Incorrect Address or Delivery Failure

• It is the responsibility of the donor to provide accurate shipping and contact information during the donation process.
• In case of delivery failure due to an incorrect or incomplete address, we will attempt to contact the donor to rectify the issue and resend the item, if applicable.
• Additional charges may apply for reshipping if the initial failure was due to incorrect details provided by the donor.

5. Tracking and Notifications

• For physical shipments, tracking information may be shared with the donor via email or SMS, depending on the courier service used.
• Donors will also receive email notifications for the successful delivery of digital items.

6. Contact for Shipping and Delivery Queries

If you have questions or concerns about the shipping or delivery of your items, please contact us at:

Aatma Samman Foundation
[Your Address Here]
Phone: [Your Contact Number]
Email: support@aatmasammanfoundation.org

Aatma Samman Foundation reserves the right to amend this Shipping and Delivery Policy from time to time. Any updates will be posted on this page and will take effect immediately upon publication.